Return, Refund & Cancellation Policy

All products sold on SHIROLI are handcrafted with love. We understand how much you value your every purchase. We are committed to making your shopping experience a delightful one by delivering the products meeting high standards. 

    Return or Replacement Policy

    • To provide the best customer experience, our Return or Replacement Policy is in place. However, your product is eligible for return or replacement only if a wrong product was delivered to you. Also, please note that all item are 100% handmade created by our artists by their sheer hard work, so small variations may occur. 

    • For your return to be eligible(only if wrong product was delivered), your product must be unused and in the same condition that you received it in, with tags intact. It must also be in the original packaging. Stains, folded cards, broken seals will not be accepted. If the condition of the product shipped back to us is not in acceptable condition we reserve the right to not refund or exchange.

    • Products that have been personalized cannot be refunded or exchanged. To complete your return, we also require a receipt or proof of purchase. To return or replace your product, please contact us at or call us/WhatsApp at  +91 78273 98193 from Monday-Friday between 9.00 AM to 5.00 PM IST within 24 hours of delivery with the following information: Order number, delivery address, reason for return. You also need to us an image of the item.

    Refund Policy

    • Payment refunds will be applicable only in case incorrect products are delivered. Though, the possible resolutions could be replacement, exchange or refund.

    • We refund the amount subject to availability of stock. In case a replacement is not available, we will refund the amount for the same.

    • Only regular priced items may be refunded or returned. Unfortunately, we are unable to provide a refund for items on festival/events based gifts/products or festival sale. Even the custom made handicrafts are not eligible for return or refund.

    Cancellation Policy

    • Upon purchase of your order, you will be given up to 24 hours to cancel your order. We will provide you a full refund unconditionally if you cancel your order within 24 hours. 
    • No refunds will be issued for orders cancelled after 24 hours.